Privacy Policy
Last Updated: November 22, 2025
Your Privacy Matters to Us
At OneStop Pembroke Pines Towing, we take your privacy seriously. This policy explains what information we collect, how we use it, and how we protect it. We believe in being straightforward and transparent about how we handle your personal information.
Information We Collect
When you request our towing or roadside assistance services, we collect information needed to help you. This typically includes:
- Your name and phone number
- Your location and destination address
- Vehicle information like make, model, and license plate
- Payment information when you pay for services
- Information about the service you need
When you visit our website, we may collect basic information like your IP address, browser type, and pages you view. This helps us improve our website and understand how people use it.
How We Use Your Information
We use your information to provide you with the towing and roadside services you requested. Here is how:
- To dispatch a tow truck or service vehicle to your location
- To contact you about your service request
- To process payment for services
- To keep records of services we provided
- To send you updates about your service if needed
- To improve our services and customer experience
We will not sell your personal information to third parties. We only share it when necessary to complete your service or when required by law.
How We Protect Your Information
We take reasonable steps to protect your personal information from unauthorized access or disclosure. This includes using secure systems for payment processing and limiting access to your information to only those employees who need it to provide your service.
However, no system is completely secure. While we do our best to protect your information, we cannot guarantee absolute security.
Payment Information
When you pay for services with a credit or debit card, your payment information is processed through secure payment systems. We do not store your complete card details on our systems.
Cookies and Website Tracking
Our website may use cookies and similar technologies to improve your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.
You can disable cookies in your browser settings, but this may affect how our website works for you.
Third-Party Services
We may use third-party services to help us operate our business, such as payment processors, mapping services, or website analytics. These services may have access to your information only as needed to perform their functions and are required to protect your information.
Your Rights
You have the right to know what information we have about you. If you want to review, update, or delete your personal information, please contact us. We will respond to your request within a reasonable timeframe.
Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this privacy policy from time to time. When we make changes, we will update the date at the top of this page. We encourage you to review this policy periodically.
Contact Us
If you have questions about this privacy policy or how we handle your information, please reach out to us:
OneStop Pembroke Pines Towing
740 SW 98th Ave, Pembroke Pines, FL 33025
Phone: (754) 310-1532
Email: info@towservicepembrokepines.com